ordering and delivery
postage and packing
Postage and packing is charged at a flat rate for the entire delivery, regardless of number of items. Charges are as follows:
| Region | P&P charge | By |
|---|---|---|
| UK | £4.50 | First Class Recorded |
| Rest of the World (10x8" and 40x30cm mounted options only) | £9.00 | Airmail |
| Rest of the World (other prints) | Please contact me for a postage quote |
All prints are packed flat in protective packaging, not rolled.
turnaround times
Prints are produced, carefully inspected and packaged as you order them and are usually shipped within 5 business days, apart from canvas prints.
Canvas prints are typically turned round in 10-15 working days.
refunds and returns
Customer feedback so far has been 100% positive and the aim's obviously to keep it that way, but in the unlikely event that you're unhappy with your print, please see the following:
- If the print is damaged in transit, please contact me on receipt for a full refund of the print cost plus postage. Please note that the carrier may want to see the damage to validate the claim, so please retain the damaged item and packaging until your refund has been confirmed.
- If you've simply changed your mind, return the print within 10 days for a refund, carefully packaged, preferably in the original packaging. Unfortunately postage cannot be refunded in this case, but the cost of any returned prints will be refunded in full.
acceptance of orders
Acceptance of orders will be notified by email, usually within two working days. It's extremely unlikely that an order will not be accepted, but if your order cannot be accepted for any reason you will be informed by email.
customer feedback
Feedback's welcomed on any aspect of this web site, the ordering process and products sold. Please see the contact page to give feedback.
ordering
To order, please browse the gallery where you can select from various print options for each image.
